Florence Stay FAQs | Residenze Strozzi

General information

What time are check-in and check-out?

Check-in: from 2:00 PM
Check-out: by 10:30 AM

What are the reception hours?

The reception is open from 8:30 AM to 4:30 PM.

What languages are spoken at the reception?

The reception is open from 8:30 AM to 4:30 PM.

Where is Residenze Strozzi and how can I reach it?

We are located in Florence city center, inside the Limited Traffic Zone (ZTL).
By Train: 6-minute walk from Santa Maria Novella (SMN) Central Station.
By Car: Car valet service available to enter the ZTL, or park at A1 Villa Costanza + tram.
Public Transport: Buses and tramway nearby.

Is parking available at the property?

Private garage car valet service available upon request for an extra fee.

Is the property equipped with an elevator?

Yes, there are two elevators available.

What accessibility features does the property have?

The property is equipped with two elevators.

Is Wi-Fi available at the property?

Yes, free Wi-Fi connection is available throughout the property.

Are pets welcome?

Small pets are welcome (under 6 kg / 13 lbs).

Do you provide luggage storage service?

Please note that luggage storage is not available at the property.

What amenities are the rooms equipped with?

Spacious and quiet rooms (up to 40 sqm), equipped with a minibar with free drinks, a safe, and a large private bathroom.

Is a city tax required?

A tourist tax of €6 per person per day applies for the first 7 days of your stay, payable directly at the property.

What credit cards are accepted?

VISA and Mastercard

Check-in/Check-out

How does check-in work at the property?

Check-in takes place in person at the property upon arrival.

Is early check-in possible?

Yes, early check-in is available upon request (subject to availability).

Is late check-out possible?

Yes, late check-out is available upon request (subject to availability).

What are the reception hours?

The reception is open from 8:30 AM to 4:30 PM.

Property & Services

Are children allowed at the property?

The property welcomes guests aged 13 and older.

Rooms

Are baby cribs and cots available?

Please note that cribs and extra beds are not available.

Breakfast

Is breakfast included?

Please note that breakfast is not included in your stay.

SPA, Pool & Gym

Is there a SPA/wellness center at the property?

The property does not have an on-site Spa, but is located adjacent to an external wellness center, whose services are available to guests for an extra charge.

Payments and Cancellations

What is your cancellation policy?

The property does not have an on-site wellness center; however, an external Spa is located in the immediate vicinity, offering treatments for an additional fee.